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Customers building agents require the ability for end users to select multiple options from a predefined list in the Agent's input form. Currently, the "Multiple Choice" type only supports single selection, forcing users into workarounds such as text input fields with comma-separated values, or the creation of numerous…
Hi Glean Community, Quick question from our side: we’ve noticed that GitHub Wiki ingestion requires a two-step authentication process for each user - first connecting GitHub, and then granting additional permissions specifically for wikis.Could you help us understand why this additional layer is necessary from a technical…
With Glean Agents, it would be helpful to have the ability to use a "wait for user's response" step, where the agent would pause until the user provides a response, then proceed to the next step in the sequence? This would mimic a chatbot, conversational type of experience. Example: We want to build an agent that will…
Some companies have group subsidiaries where all users are under the same ID provider (eg: Entra), but use separate Slack orgs. In those cases, there can be people with access to the same Glean instance, but since they use different slack orgs, many shared channels (that end up cross org) unfortunately can't use the…
Description Currently, the Glean Agent Assist Lightning component in Salesforce is limited to running agents from the Case object. Customers are requesting the ability to launch and use Glean agents from additional Salesforce objects, such as Voice Call, Messaging Session, or any custom or standard object. The enhancement…
Love seeing the "user names and # of runs" metric, but why did Feedback disappear? We found it very useful to see upvote/downvote %, and even wanted more (would ideally like to see what prompt is getting each rating, and the free form feedback the user might provide with it). Vote for bringing Feedback metric back into…
Can we request a feature for Glean Chat to be able to bookmark or "pin to top" certain chats for easier navigation to important chats?
Ideally I'd like to add salesforce as a Data Source using a Salesforce Integration user license. It's much cheaper and definitely capable of having the permissions required by Glean (through the `Salesforce API Integration`). When setting up the Data Source, I believe that Glean checks for the required permission on the…
Today Glean does not provide an export option for Microsoft PowerPoint presentations. Well that shouldn't stop anyone from creating them with an Agent using PresentationML. A little background on PresentationML Microsoft Office apps file formats are based on OpenXML and can easily be created with some very basic natural…
Hi all, For anyone that has connected ServiceNow to their Glean instance, specifically 'Incidents'. How have you handled work notes for incidents since they are visible for both, the end user and the staff member on the IT team handling the ticket. The end user should not see internal "work" notes but since ServiceNow just…
Create an Idea post and tag it Feedback and Ideas so the community can upvote and our product team can prioritize it.
