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This is in reference to internal ticket FR-3427. The current integration with Freshservice doesn't support indexing nested folders. This would allow for the search/index and chat functionality to work with this content. Any direct use cases from customers is welcome!
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Work smarter without switching tabs. With the Glean desktop app, you create content, find answers, and code… all from your desktop. 💻⚡️ Check the comments below to see what’s new in today’s feature ⬇️
Summary Enable admins to create and manage Agent templates that can be deployed across the company, distinct from Glean-provided templates. Problem Duplicating Agents is clunky. Each duplicate inherits open sharing settings, leading to duplicative Agent proliferation and sprawl. Proposed Solution Add an admin-level “Agent…
Goal: Every 1st call runs through our Glean 1st Call Agent automatically and gets a score Is this possible? We record calls in Gong and only want the "1st Call" to trigger the flow. The ideal state would be: Rep has call with prospect > Gong call analyzed > Glean Agent triggered from Gong Call processing > Call score…
It would be very useful to have the ability to merge or unify branches in an agent's workflow. For example, if an agent needs to branch into different topics to handle a different user experience, actions or knowledge sources, but then at the end of the agent sequence, there are final "Respond" and "Create Google Doc"…
Native connector for Microsoft PowerBI
Native Connector for Figma covering the following solutions: • Figma Design - Any/all available content from Dev Mode - Names of canvases of and other elements - Any accessible content within designs & comments • FigJam - Any accessible text/comment/discussion data
Ability to persist users search query to Glean when using API integration so that it can later be retrieved via API as a query previously used along with queries entered from app.glean.com OR appear as a suggested search when the user returns to app.glean.com
Support for indexing of the following content from Zoom in the native connector: - Summaries -Recordings & Transcripts -Meeting Attachments - Clips
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