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Help us spread the word at Glean:LIVE!
Hey Gleaners! We’re planning a real-time QA session as part of Glean:LIVE where anyone can ask anything about Glean and learn more about our personalized Assistant powered by the agentic engine. To help source topics and get the conversation started, let’s do a little reflection as a community: What did you wish you knew…
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Connect to Salesforce with a non-admin account
Ideally I'd like to add salesforce as a Data Source using a Salesforce Integration user license. It's much cheaper and definitely capable of having the permissions required by Glean (through the `Salesforce API Integration`). When setting up the Data Source, I believe that Glean checks for the required permission on the…
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Utilizing Glean to improve efficiency and accuracy in Zuora sub ledgers
Hello, I'm interested to hearing about the experience that someone has with utilizing glean in conjunction with Zuora sub ledgers from the finance/rev rec perspective. Whether that be custom reports that a finance org has found helpful, standard KPIs, or exception/error reporting. Just trying to get some ideas, thank you!
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Slack channel trigger without tagging agent
Is there a way (official or a workaround) to trigger the agent in any Slack channel where Glean has permissions, without having to tag @Glean directly ? For example, could it be set up so that whenever someone types "hello," Glean automatically replies with "hey"?
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Glean now supports GPT-5 in our model hub
Hey community! Glean now supports GPT-5 in our model hub. All Glean customers can explore GPT-5 with Agents and directly compare its performance to other leading models, including o3, GPT-4.1, Sonnet 4, Llama 4, Gemini 2.5 Pro, Gemini 2.5 Flash, and more. You can leverage GPT-5 with the full context of your enterprise data…
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How to create a support account?
Hi all, I'm an administrator for a Glean setup, I have a community account, but support tickets for this will likely be going through me. There is no option to create a support account, and if I try and use my community accounts email and password it says Email address / password combination is incorrect, try again or get…
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The key to broader AI adoption?
I recently listened to this chat that @EmptySea shared around 'Building an AI mindset to drive adoption', and as someone whose had similar conversations with dozens of different leaders throughout the course of building out Glean's community & customer marketing functions, I'd say this is a must-listen, because he nailed…
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Force restarting a bulk upload in the new SDK 0.0.3
Im trying to find a way to use a new upload ID to force a brand new bulk upload but `forceRestartUpload=true` flag does not seem to exist in the new SDK, is there another way to manually start a new upload?
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API Integrations: Demo or Sandbox Org?
Hi Team, Our team is trying to develop an API integration with Glean, is there any provision for sandboxes or demo orgs where we can try out?
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How have others used Glean to optimize their customer operations experiences?
As our organization adopts Glean, I am interested in leaning on this community to better appreciate the myriad of ways in which other organizations have optimized the tool within their Customer Operations teams. This could include Customer Support, Call Center, Onboarding, Account Management, Professional Services- you…
