Glean access to Jira

amandah

Hi, I'm trying to get Glean to summarize all the tickets on a Jira board - ideally by assignee. I'm a manager and I need to know what my team is working on during this sprint, and if there are any issues that I should pay particular attention to.

Can you advise on if it might be something wrong with our Jira <> Glean connection, or if I might be prompting it incorrectly?

Note that this is a Jira board that contains tickets only for Product Design work

We've connected Glean to Jira, but I'm getting a strange mix of errors:

1. Prompt: Summarize the Jira tickets on this board: [www.JiraBoardLink.com]
   1. It returned fake data: (See the "John Doe" and "Bob Browns") - All these tickets do not exist:
2. 

2. I prompted it again with: View this Jira board and generate a summary of the Jira tickets: [www.JiraBoardLink.com]

a. This time it returned an authentication error. The board is publicly accessible in my company, I am logged in, and it is the correct URL.

I've tried this in both the simple "ask a question" format and also in the new Glean Agent.

In the Glean Agent, when I have a simple query such as this, it seems to be reading Jira fine - but it won't read a specific board.

sajimotokin

I've run into similar issues with the Advanced Prompts I made with Jira as a data source. I've noticed that it doesn't understand or return the parent-child hierarchy and makes up tickets, or will bring in irrelevant tickets from other projects, etc. I'm very curious to see what the solution is here or if others have found a workaround.