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What actually drives Glean’s setup time, and how can teams make it smoother?
This is one of the most common questions that comes up early in rollout. Short version: when setup feels heavy, it is usually because the environment is heavy — not because someone is manually stitching Glean together from scratch. In most deployments, the real variables are identity, permissions, governance, and the…
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Grafana Integration
Hi everyone, We’re exploring whether it’s possible to connect Glean with Grafana, so that we can enhance our monitoring and data visualization capabilities. Goal: Enable search of Glean knowledge (docs, runbooks, tickets) directly inside Grafana dashboards. Current Status: I haven’t found any official or…
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Canvas option missing for Agent outputs + Agent ignores Canvas‑related instructions
Hi Glean team, I’m seeing a mismatch between how Canvas shows up for Glean Assistant and how it behaves for custom Agents built with Agent Builder. Summary In Glean Assistant, I can open a Canvas side‑by‑side and work on long‑form content there. In Agent Builder, Canvas is also visible as part of the authoring experience.…
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Support for indexing and summarizing the mp4 transcripts from MSTeams
Hi Team, Currently, MP4 transcripts are neither converted into text format nor indexed. As a result, they are not visible or searchable in Glean. We have a use case where we would like to add this functionality — specifically, to have MP4 transcripts indexed, made searchable, and summarized within Glean Chat.
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Is Glean able to be a MCP Client for workato
Hi Team, I wanted to know if Glean can also be an MCP client to achieve something like this: A user chats on Glean and then Workato's MCP server is called to take certain actions and then response is sent back on Glean. Is this architecture possible?
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Agent chat trigger / Input form configuration
Hi Team, I’m seeing what looks like a bug with the Agent chat trigger / Input form configuration. Context Agent type: interactive, using a Chat Message trigger with an attached Input form Input form fields: configured as Multiple choice (with defined option lists) Expected behavior When I edit and republish the workflow…
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Slack RTS Migration Blocked – Missing Bot Scopes
We are migrating to Slack Real-Time Search before the March 3 deadline. When clicking Authorize, we receive an error that our existing Slack instance is missing required bot scopes (channels:manage, channels:write.invites, groups:write, groups:write.invites, im:write, mpim:write). Our Slack app is installed via the Slack…
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Workflow builder: 8K character limit per step instruction – patterns for complex agents
Hi all, I am building a complex workflow-based agent and have run into what looks like a hard limit of around 8,000 characters per text field in the workflow builder, specifically on the instruction_template for a step (a Respond step). My use case: One step is responsible for rendering a fairly rich, deterministic…
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Could not access: <atlassian>; You may not have permission or it was recently deleted.
Description My team has a Glean agent. My team can all run it successfully, but when I run it, it fails at this instruction: Use Glean Document Reader to load the reference document from Atlassian Could not access: <Atlassian document url> You may not have permission or it was recently deleted. What I have tried Verified…
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Make slack data retention setting visible and editable by Glean admins.
Many organizations have a security policy to retain data for only a certain period of time. By default the slack connector retains data for 2 years. As a glean admin, I would not know this setting is a problem until I am affected by it. If the retention policy was a field on the connector setup, it would be obvious to me…
