Field | What to Provide |
|---|
Issue Description | Salesforce Search action failing inside agent — Salesforce Context Selector internal step crashes with 0% output. Worked on April 22, started failing April 23. No agent edits were made. |
Error Message / Request ID | 89b9dbd2e955d8dbf1a7c24e9ee78885 |
Timing | Started failing April 23, 2026, UTC+05:30. Last successful run was April 22. |
User Impact | Blocking the team's workflow — agent is shared with view access to the team |
Visual Evidence | debug log attached |
Reproduction Steps | Even a 3-day date range (April 1–3) with partner Infosys, status "Closed" triggers the same error |
Priority | High — seriously impacts your ability to use the agent effectively |
Identify GapsIdentify Opportunity of improvementIdentify Missing KB.
36.06s•8 creditsExplore execution detailsClick on any step below to view its detailed input, output, and execution information.Base Step•35.83s•8 creditsUsing Salesforce SearchError executing this step3.53s•1 creditsLLM CallInput 0.9%x•Output 0.8%xSalesforce Search•31.76s•6 creditsSalesforce SearchSalesforce Search Classification Workflow•3.82s•0 creditsExecute agentBase Step•3.8s•0 creditsBase Step3.77s•0 creditsLLM CallInput 0%x•Output 0%xThink•0.01sThinkInternal Json Field Splitter•0sPrepare list of loop itemsSalesforce Search Workflow•27.73s•6 creditsExecute agentError executing this stepBase Step•27.73s•6 creditsSearching Salesforce with SOQL to find and sort relevant Cases based on specified criteriaError executing this step0.47s•0 creditsLLM CallInput 0%x•Output 0.1%xSearch Salesforce with SOQL•27.2s•6 creditsSearch Salesforce with SOQLNLQ to SOQL Translator•27.12s•6 creditsExecute agentBase Step•0.71s•0 creditsBase Step0.68s•0 creditsLLM CallInput 0%x•Output 0.2%xThink•0.01sThinkInternal Json Field Splitter•0sPrepare list of loop itemsBase Step•13.45s•1 creditsPerforming a search using the Glean Search tool with specified filters and criteria0.57s•0 creditsLLM CallInput 0.1%x•Output 0.1%x3.56s•1 creditsLLM CallInput 0.4%x•Output 0.8%xCompany search•1.31sGlean SearchCompany search•3.34sGlean SearchCompany search•1.84sGlean SearchCompany search•8.7sGlean SearchCompany search•2.28sGlean SearchCompany search•8.96sGlean SearchSalesforce Context Selector•0.02sSalesforce Context SelectorSalesforce Context Selector•0.02sSalesforce Context SelectorBase Step•0.44s•0 creditsBase Step0.38s•0 creditsLLM CallInput 0%x•Output 0%xThink•0.03sThinkBase Step•2.82s•4 creditsUsing Salesforce Context Selector1.44s•4 creditsLLM CallInput 18.2%x•Output 0%xError executing this stepSalesforce Context Selector•0.22sSalesforce Context SelectorSalesforce Context Selector•0.29sSalesforce Context SelectorBase Step•9.15s•1 creditsBase Step9.1s•1 creditsLLM CallInput 0.5%x•Output 0.7%xThink•0.03sThinkShow reasoning
Something went wrong on my end, so I couldn't generate a response. Let's try that again, and if it keeps happening, reach out to your admin for help.
Request ID: 89b9dbd2e955d8dbf1a7c24e9ee78885
