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Agent observability and evals
We are a couple of months post-launch with Glean and are focused on creating truly useful and reliable agents across the company. We rely heavily on the Agent Builder to optimize our agents. I really like the recently added Debug Mode, which provides much more visibility into agent runs as part of the Preview experience,…
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[Feature Request] Option to Display Team Name as Agent Creator (Author)
Enable admins to select and display a team or group name as the creator (author) of an agent, instead of an individual user. This improves clarity of ownership, supports official branding, and aids in organizational transitions if team members leave or change teams Customer Use Case(s): Organizations want agents to reflect…
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Force-Index Content
When building new agents to be used as Slack bots, I always create a new Slack channel to test the agent/bot. Slack channel indexing often takes multiple hours or more than a day sometimes, so this effectively fully blocks me from being able to proceed with testing/development, which is frustrating. It would be awesome if…
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Integrate Glean Agents with Microsoft Teams
Can we get the ability to integrate our Glean Agents directly into Microsoft Teams Chats and Channels, like they can with Slack Channels? This would help users access the agent in the flow of their work.
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Enable ChatGPT projects feature for Glean chats.
ChatGPT projects feature https://help.openai.com/en/articles/10169521-projects-in-chatgpt Organizing chats and contents into groupings of folders would be high value. Imagine we have a specific Agent chat - the user may want to 'save' and carry on a conversation. Right now the chat experience is very linear and difficult…
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Agent Pause for Input Function
The lack of a pause function in Agent Builder is a significant limiting factor in creating advanced Agents. Currently, the agent tool operates as a single shot, and there is no way to allow the agent to solicit further information in a structured way that can be used to refine the next sequence of actions. Instead of…
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Add "Other" with text input field to multiple-choice trigger
Hi. On Glean Agent, is it possible to add a "Other" option to a multiple-choice trigger that includes a required free-text field and set the [[field]] value to the free-text field input? That will make sure we don't miss any of the other options that we haven't considered initially. Thanks.
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Agent Step: "Wait for user's response"
With Glean Agents, it would be helpful to have the ability to use a "wait for user's response" step, where the agent would pause until the user provides a response, then proceed to the next step in the sequence? This would mimic a chatbot, conversational type of experience. Example: We want to build an agent that will…
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Feedback insights - correlate prompt, response, and user's text feedback with up or downvotes
Metrics wise, when a user gives feedback on a chat or agent response, we ONLY get reporting on the # of up or down votes, but we don't get to see which prompt it's related to... and we don't get access to the free form text field that the user can fill in when giving that feedback. But, could we? This info would be VERY…
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[Feature Request] Ability to choose which Web Search Provider displays in Agents
Currently, Glean offers a web search provider suggestion in the "Commonly used" section when selecting a step during Agent creation. Admins request the ability to customize/select which web search provider is surfaced here between the available LLMs. Use Case(s): Users will be more likely to pick a web search that is…
