I want to discuss an issue with the EmbeddedSearch.renderChat function that seems to have surfaced recently.
I’ve developed an internal add-on that uses the initialMessage parameter to prepopulate the chat assistant with initial chat message. This setup had been working reliably until recently, but I’ve noticed that since the transition of chat assistants to agents, the initialMessage no longer appears in the embedded chat window.
Here’s a simplified version of the code that was previously functional:
EmbeddedSearch.renderChat(botContainer, { applicationId: embedAppId, initialMessage: `Can you provide insights about this ticket? Issue: ${issue}, Title: ${title}, Description: ${description}`,});
Was there a recent change to how initialMessage is handled or deprecated in favor of a new method? If so, could you please point me to updated documentation or a recommended workaround?
Appreciate any guidance or updates you can provide.
Thanks
