Has anyone written a custom connector to ingest data from common sales tools into Glean?

cbaumgartner

We have made use of many of Glean's available prebuilt data connectors like Slack, Jira, Asana, Miro, and Google Workspace. We see value in connecting some of our core sales tools like Chorus, Gainsight, Outreach, and LinkedIn Navigator, but there are no prebuilt Glean connectors for these applications. We are investigating the possibility of writing custom connectors for these tools internally using our own in-house software engineers.

I have to believe that we are not the first Glean customers to walk this path. Does anyone in this community have experience with custom connectors in general, and these sales tools in particular? If so, what counsel would you offer?

jesikaharia

Another potential idea is if you use a CRM like Salesforce and have these connected in there, you can access it via custom fields through the indexed connectors, and in agents, additionally through the Search Salesforce with SOQL action.