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Can We Capture Chat Input Submission Event and the message typed in Glean Web SDK?
Hi Glean Support Team, I hope you're doing well. We're currently using the Glean Web SDK (@gleanwork /web-sdk@2 .1.0) and embedding the chat experience into our application using the renderChat() method. While the integration itself is working smoothly, we have a specific requirement that we’re currently unable to fulfill:…
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Creating a Custom Glean bot for Slack + Tableau metadata integration
Hello everyone, I'm the Tableau Cloud administrator, and I'm exploring the idea of creating a custom Glean bot for our internal Slack support channel where users frequently post queries such as: "I’ve lost access to Tableau Cloud" "Who is the owner of this workbook?" "How can I get access to a specific dashboard?" These…
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How have others used Glean to optimize their customer operations experiences?
As our organization adopts Glean, I am interested in leaning on this community to better appreciate the myriad of ways in which other organizations have optimized the tool within their Customer Operations teams. This could include Customer Support, Call Center, Onboarding, Account Management, Professional Services- you…
