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ServiceNow Connector to sys_journal_field
This would be an awesome thing to have to then be able to create scorecards, metrics, etc for technicians. Without it, we don't have enough information. Can we add the following to allow the Glean API to grab this information? sys_journal_field That's where all work notes and comments live for every table. Key fields:…
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[Feature Request]; ServiceNow SOC/IOA & Catalog Task Support
Request Please extend the ServiceNow connector to index: Catalog Tasks: SCTASK / sc_task Today, turning on “Enable fetching ITSM Requests” indexes REQ and RITM, but not SCTASK. Security / SOC tables used for investigations: CTASK SIR (Security Incident Response) SIT And closely related SOC/IOA workflow tables Why this…
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[Discussion] Glean Insights Page for Queries & Content
Hi Glean Community! I’m curious if any other orgs are eager to get deeper insights about what Glean users are searching for and the top documents/sources being accessed org-wide? We’re really missing this level of insight, as it’s difficult to know what content or answers to pin to which queries if we don't know what's…
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Glean in VDI?
Hi all, Just looking to get some insight from anyone that has attempted or already setup Glean in a VDI environment. Our goal is to have the Glean desktop application launch when the user logs into the VDI environment, but before we go down this path, I wanted to see if it's possible or not. Thanks!
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Triggering Glean Canvas from an Agent run
Is it possible to trigger the Glean Canvas experience as the output for an Agent run? If so, how do you do get the agent to trigger this experience every time it runs?
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Support for indexing and summarizing the mp4 transcripts from MSTeams
Hi Team, Currently, MP4 transcripts are neither converted into text format nor indexed. As a result, they are not visible or searchable in Glean. We have a use case where we would like to add this functionality — specifically, to have MP4 transcripts indexed, made searchable, and summarized within Glean Chat.
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The Slack workflows do not respond back to @glean tagged messages
We followed the documentation and found that this is currently a limitation of the Gleanbot in Slack when used within Slack workflows. We would like to submit a feature request to allow tagging Gleanbot within Slack workflows, as this capability is not supported at the moment. Document referenced:…
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[Feature Request] Improve Chat Search to Index Message Content and Recent History
Right now, the Chat search works only on chat titles. Those titles are (1) auto-generated and (2) based solely on the first prompt in the conversation. A common work pattern for me and my users is to open Glean once at the start of the day, begin a chat with whatever we need help with first, and then reuse the same chat…
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[Feature Request] Participant‑Level Access for Meeting Recordings and Transcripts in Connectors
Summary Extend meeting recording and conversation‑intelligence connectors (including custom connectors) to respect participant‑level access, so any entitled meeting attendee can discover and use call recordings and transcripts in Glean, not just the meeting host/recording owner. Description Organizations often connect…
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Feature Request - MCP OAuth Token Scoping by Data Source
Summary Request to enhance the Glean OAuth Authorization Server to support OAuth access token scoping at the data source level, and/or provide a mechanism to block issuance of tokens that have access to specific data sources. This capability is required for us to safely adopt Glean MCP server for our environment, where…
