The Support Center

Get help from the Glean Support Team!

Support Portal

Ask Query for help on Glean specific issues!

If you're still having issues you can:

Search Glean Docs for quick answers
Ask the Community in our Forum
Check for Known Issues

Still stuck? Designated Support Contacts can submit tickets by talking to Query, submitting a ticket directly in the Chat Portal, or by emailing [email protected]. Here's more documentation on this process.

Support Office Hours

Monthly drop-in sessions for live troubleshooting with the Support Team

Join us the 2nd Thursday of every month at 8am PT

Direct Access to Glean Support
Real-time problem solving
Collaborative group walkthroughs

Glean Docs

Official product documentation for admins and end users, including setup guides, feature overviews, best practices, and how-to instructions.

Developer Docs

Technical resources for developers building with Glean, including APIs, SDKs, authentication, integration and implementation guidance.

Community Resources

Practical content for the Gleaniverse community, including expert tips, videos, walkthroughs, and real-world best practices.

Frequently addressed topics

Glean Admin Console

# Support

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