The Support Center

Get help from the Glean Support Team

Known Issues Post Migration:

Customers cannot see past tickets - we will fix this ASAP and can provide a list to anyone that requests it.
New Username/Password - unfortunately login credentials were unable to migrate. We will also make this easier in the request flow in the coming days. Please make sure you are logged in here so your tickets get routed properly.
Issues with replies/tickets being lost - we are working very closely with our vendor to fix this ASAP.

Support Portal

Ask Query for help on Glean specific issues!

If you're still having issues you can:

Still stuck? Glean admins can submit tickets by talking to Query or by emailing [email protected].

Support Office Hours

Monthly drop-in sessions for live troubleshooting with the Support Team

Join us the 2nd Thursday of every month at 8am PT

Glean Docs

Official product documentation for admins and end users, including setup guides, feature overviews, best practices, and how-to instructions.

Developer Docs

Technical resources for developers building with Glean, including APIs, SDKs, authentication, integration and implementation guidance.

Community Resources

Practical content for the Gleaniverse community, including expert tips, videos, walkthroughs, and real-world best practices.

Frequently addressed topics

# Support

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