Announcements from Glean Team

 The Salesforce action pack in Glean Agents currently supports write-back actions for Opportunities, Contacts, Leads, and Accounts — but there is no native action for updating Salesforce Cases.

Support teams that use Salesforce Service Cloud need the ability to write outputs directly to Case fields (e.g., status, resolution notes, case comments) from within Glean Agents. Without this, teams must build custom integrations or manually copy information between Glean and Salesforce.

 Add an "Update Case" action to the Salesforce action pack that allows Glean Agents to update fields on existing Case records — similar to how "Update Salesforce Opportunity" works today, including:

Dynamic field selection from the Case schema

Human-in-the-loop confirmation before writing

Support for both standard and custom Case fields

Auto-populating resolution/closure summaries after resolving a case

Updating case status fields (e.g., status reason, bi-weekly updates)

Writing structured summaries back into Case records so the next engineer doesn't start from scratch

Reducing manual data entry for support/care engineers

 Creating a custom action via OpenAPI spec targeting 

PATCH /services/data/vXX.0/sobjects/Case/{CaseId}

 - but this is a heavy lift and doesn't benefit from built-in action pack improvements.

Add "Update Case" action to Salesforce action pack for Glean Agents

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