Feedback and Ideas

Request: Please add support for indexing Zendesk Customer Satisfaction survey responses in the native Zendesk connector, so teams can search CSAT data directly in Glean.

What to index (all fields available in the response):

Whether the satisfaction score was offered

Endpoint to support: GET /api/v2/guide/survey_responses 

Use case: Today, the native connector only indexes posts, knowledge base articles, and tickets (including comments), so CSAT survey responses are not available for search. Adding this would let us quickly find and act on customer feedback tied to specific tickets or articles.   

Add Zendesk Customer Satisfaction (CSAT) survey responses to the native Zendesk connector

Home

Forum

Events

Content

Courses

Collections

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Welcome to the Gleaniverse. Empowering work with AI. Connected by knowledge. Growing together. Search Where would you like to start? Join the discussions.

Glean Community

Gleaniverse Community

Copyright

Terms of Service

Privacy Policy

Code of Conduct

Your Privacy Choices

It looks like there is no account associated with the email you provided. The event is for members only. Please complete the application to join our community first.

Thank you for your interest in joining us

Thanks for your interest in joining the event. However, your account is still pending. Once it's approved, you'll be able to register for the event. Please contact us via community@glean.com if you need support.

Pending Approval

Login to the Glean Community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Hey, complete your profile

It looks like there is no account associated with the email you provided. Please complete the application to join our community.

Thank you for your interest in joining Glean Community.

Thanks for your interest in joining Glean Community. We will review your request shortly and email you once it's approved. Meanwhile, please feel free to contact us via community@glean.com for any questions.