Feedback and Ideas

As organizations scale the deployment of custom Glean Agents across business units, agent owners and admins need targeted feedback mechanisms to continuously improve agent quality. Currently, feedback controls (thumbs up / thumbs down) apply globally across both general Glean Chat/Assistant and custom Glean Agents. We are requesting granular feedback settings to decouple Agent feedback from Assistant feedback and enhance feedback attribution.


Privacy and Data Governance: Enabling global feedback captures conversation context from general Assistant chats, which may contain sensitive prompts or internal discussions that admins do not want stored or reviewed in feedback logs.

Lack of Agent Attribution: When users submit feedback on an agent run, the feedback entry does not consistently highlight the specific Agent Name, Agent ID, or execution step, making it difficult for admins to identify which agent requires iteration.

Feedback Routing: Agent feedback currently routes to central IT/Glean support rather than directly to the specific Agent Owner or Builder who is responsible for maintaining the agent.



Accelerates Agent Adoption: Direct feedback loops enable agent builders to rapidly tune prompts, tools, and instructions based on real user interactions.

Enterprise Compliance: Protects sensitive general chat data while maintaining quality control over automated business workflows.

Scalable Governance: Empowers decentralized department champions and agent creators to manage their own agents without burdening central IT admins.

Feature Request: Granular Controls for Agent Feedback and Dedicated Agent Insights

Home

Forum

Events

Content

Courses

Collections

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Welcome to the Gleaniverse. Empowering work with AI. Connected by knowledge. Growing together. Search Where would you like to start? Join the discussions.

Glean Community

Gleaniverse Community

Copyright

Terms of Service

Privacy Policy

Code of Conduct

Your Privacy Choices

It looks like there is no account associated with the email you provided. The event is for members only. Please complete the application to join our community first.

Thank you for your interest in joining us

Thanks for your interest in joining the event. However, your account is still pending. Once it's approved, you'll be able to register for the event. Please contact us via community@glean.com if you need support.

Pending Approval

Login to the Glean Community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Hey, complete your profile

It looks like there is no account associated with the email you provided. Please complete the application to join our community.

Thank you for your interest in joining Glean Community.

Thanks for your interest in joining Glean Community. We will review your request shortly and email you once it's approved. Meanwhile, please feel free to contact us via community@glean.com for any questions.