Feedback and Ideas

Any Servicenow-related source citation within SOW Embedded Integration, when clicked it redirects you over Servicenow core UI or Service portal instead of opening within SOW.
 This happens everywhere for any servicenow related citation (OOTB Agents/Chat/Search).

I'm expecting Servicenow-related citations to opens as tab within SOW.
 As example,the KB article URL format I was expecting was like 

https://instance.service-now.com/now/sow/record/incident/INCIDENT_SYS_ID/sub/kb_view/kb_knowledge/KNOWLEDGE_ARTICLE_SYS_ID

 . With this format the KB article is opened as subtab inside the Incident record that is being worked.


Servicenow Workspace Glean Integration - Servicenow citations opening in Core UI instead of Workspac

Home

Forum

Events

Content

Courses

Collections

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Welcome to the Gleaniverse. Empowering work with AI. Connected by knowledge. Growing together. Search Where would you like to start? Join the discussions.

Glean Community

Gleaniverse Community

Copyright

Terms of Service

Privacy Policy

Code of Conduct

Your Privacy Choices

It looks like there is no account associated with the email you provided. The event is for members only. Please complete the application to join our community first.

Thank you for your interest in joining us

Thanks for your interest in joining the event. However, your account is still pending. Once it's approved, you'll be able to register for the event. Please contact us via community@glean.com if you need support.

Pending Approval

Login to the Glean Community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Hey, complete your profile

It looks like there is no account associated with the email you provided. Please complete the application to join our community.

Thank you for your interest in joining Glean Community.

Thanks for your interest in joining Glean Community. We will review your request shortly and email you once it's approved. Meanwhile, please feel free to contact us via community@glean.com for any questions.