This is for non-urgent questions that Query is unable to resolve or a Support Ticket is needed

Get help from Glean Support Team

We are seeing an intermittent issue where the Glean Slack app does 

 when invoked with @glean in Slack. In these cases:

 (no “Thinking…” / thread reply / error message).

The message appears to be ignored, even after waiting several minutes.

 sometimes works later, which suggests intermittent failures rather than a permissions issue or bad command.

The behavior is inconsistent: some @glean mentions work as expected, while others in the same workspace and similar channels receive no response.

Glean Slack app intermittently does not respond or acknowledge questions when mentioned with @glean.

Home

Forum

Events

Content

Courses

Collections

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Welcome to the Gleaniverse. Empowering work with AI. Connected by knowledge. Growing together. Search Where would you like to start? Join the discussions.

Glean Community

Gleaniverse Community

Copyright

Terms of Service

Privacy Policy

Code of Conduct

Your Privacy Choices

It looks like there is no account associated with the email you provided. The event is for members only. Please complete the application to join our community first.

Thank you for your interest in joining us

Thanks for your interest in joining the event. However, your account is still pending. Once it's approved, you'll be able to register for the event. Please contact us via community@glean.com if you need support.

Pending Approval

Login to the Glean Community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Hey, complete your profile

It looks like there is no account associated with the email you provided. Please complete the application to join our community.

Thank you for your interest in joining Glean Community.

Thanks for your interest in joining Glean Community. We will review your request shortly and email you once it's approved. Meanwhile, please feel free to contact us via community@glean.com for any questions.