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disable or hide the Glean “Draft a response…” icon from the Zendesk compose box

 without disabling the full Glean Zendesk app. 

 agent in Glean only affects which agents appear on the 

 remove the Glean icon from the Zendesk reply composer. 

This creates a challenge for teams that want to keep using their 

 want agents to see or use the pre-built compose-box drafting experience. 

In our case, this is a dependency for a rollout to 

, and having the compose-box icon remain visible is likely to cause confusion because it appears directly in the Zendesk reply flow. 

Hide or disable the compose-box Glean icon independently

Options to disable the Glean icon in Zendesk compose

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