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Internal teams are requesting to schedule agent-driven posts to public and private channels as part of Glean workflows, which would reduce manual work and support core team operations.
We are moving from helping debug to editing code. If you our amazing developers are interested to Beta test this feature in Glean, let me know
Summary I would like to request the restoration of the direct follow-up conversation feature for default agents (such as "Summary" and "Next Action") in the Glean App for Zendesk. Background Previously, the Zendesk integration allowed users to have follow-up conversations directly with default agents after their initial…
Join us on 10/17 at 10am PT for a hands-on AIOM Office Hours session with @Yan Katcharovski & @goose. During this session Yan & Gustav will build a working agent to lessen the friction of tedious CRM updates. ➡️ Gleaniverse sign up link What you’ll see: A live build of an agent that auto-updates Salesforce Opportunities…
Building Glean Agents with sub-agents has benefits like improved test-ability and flow control, but communicating context between sub-agents can be tricky. Let’s take a simple example of an agent with two sub-agents and a respond step. Sub-agents have input fields that define the context input to the sub-agent. The only…
Hi Team, We’ve received feedback that the default 👀 (eyes) emoji used by Gleanbot is confusing within some teams. Many users interpret the eyes emoji as an indication that someone is already looking into the issue, which leads them to believe the request is being handled by a team member rather than by the bot. To avoid…
When I share a Glean Agent in a Slack channel that already uses the Glean Search app, @GleanSearch stops working for regular chat and only triggers the Agent . Please allow both to coexist—e.g., @GleanSearch for assistant and @GleanAgent# for the agent , or provide a simple toggle to switch between them. Optional…
I'm just building an agent workflow. The idea is simple: 1. We get a form filled 2. Based on the inputs of the form, we check whether the person is from an ICP company and if it is already an opportunity (both checks are based on a google spreadsheet). 3. Finally sends a slack message with information. »»»» The problem →…
Hi Team, We’ve received a customer request regarding the document verification workflow. Currently, all document verification requests are routed to the Glean Admin, regardless of which space the document belongs to. The customer has requested that these verification requests instead be sent to the Admin of the specific…
Currently the Jira action pack only works with Jira Cloud. We who use Jira Server are second class citizens with regards to the Jira integration. Can you make the action pack available for Jira Server?
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