Pick a topic to dive in and start chatting with peers and Glean employees.
For agents that we attach to the Salesforce Service Cloud Glean component, it would be great if we could remove the "View agent setup" hyperlink, as this can be a point of confusion for users that only have the "Viewer" permission for an agent. While users with the "Viewer" position cannot actually change or overwrite…
Dear Team, Kindly review the problem statement and the possible resolution to address it. Why GA Chats Die — And Why Nobody Tells You The Technical "Why" Aspect What Happens Why It's Not Surfaced to You Context Window Limit LLMs have a hard token ceiling — GPT-5.1 (current GA primary model) caps at 256K tokens, Claude…
Configured a glean agent to send out using Glean send email action. It says it sent an email but I never receive it. Any way to debug this?
We are seeing an intermittent issue where the Glean Slack app does not respond at all when invoked with @glean in Slack. In these cases: There is no visible acknowledgement (no “Thinking…” / thread reply / error message). The message appears to be ignored, even after waiting several minutes. Retrying the same prompt…
Is this in GA?
Summary Enable Glean to query Outlook / Microsoft 365 calendars (via Graph API) for free/busy and meeting details for other users, honoring their existing sharing permissions. This would allow users to coordinate meetings and understand meeting load without leaving Glean, and allow managers (with employee consent) to see…
In order to make the Org Chart more useful, I'd like to take a page from how ChartHop does theirs: can we allow the Org Chart to display a different data field about each person, rather than just their Title? Even more helpful would be the ability to colorize each person tile based on the field value, so that if you were…
No matter what I try, all my answers from Glean are "An error occurred while generating a response." Any ideas ?
Would love better support for large PDF documents in Agents, especially files with a very high page count. In some cases, the document is around 1,000 pages and approximately 4 MB. The file itself is not especially large, but the agent can still run into processing limits when trying to read and use the full extracted text…
Description: In Agents, it would be very helpful to have a clear, first-class way to pass variables from a parent agent into a sub‑agent. Request: Add an explicit mechanism in the Agent builder to map parent variables to child agent inputs (e.g., via a simple mapping UI when configuring a loop/sub‑agent step). This would…
Create an Idea post and tag it Feedback and Ideas so the community can upvote and our product team can prioritize it.
