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Hey all — I've been working on getting the Google Docs Update custom action working and also building a Google Slides custom action from scratch. Hit a few issues along the way that I think are worth sharing since I couldn't find anyone else talking about them. The Problem: oneOf Error on Google Docs batchUpdate If you're…
Issue Description Currently, the Glean mobile application is locked in a fixed orientation. This limitation hinders the user experience in several scenarios. Proposed Solution/Enhancement Enable Auto-rotate screen support across the application to allow the UI to dynamically adapt to the device's physical orientation. Key…
Background / Current Behavior When using Input form trigger Agents, pressing the button to run the Agent causes the first message in the conversation to be automatically populated as either: The Goal message, if it is configured for the Agent, or The Agent name, if no Goal message is configured. In other words, the initial…
Issue Description Currently, the system successfully maintains a history of up to 30 versions for each Agent. However, there is a significant lack of visibility regarding the specific modifications made between these versions. We are unable to identify which specific steps were altered or what the exact nature of those…
I am submitting a feature request to enhance the interactivity and efficiency of the Glean Assistant interface by introducing clickable buttons for common responses. Currently, the interaction with Glean is purely text-based. When Glean asks a clarifying question (e.g., "Would you like me to investigate further?") or…
Any Servicenow-related source citation within SOW Embedded Integration, when clicked it redirects you over Servicenow core UI or Service portal instead of opening within SOW. This happens everywhere for any servicenow related citation (OOTB Agents/Chat/Search). I'm expecting Servicenow-related citations to opens as tab…
Re: Supported Objects SOW embedded integration works on more than just Incidents. According to the documentation, it supports: incident sn_customerservice_case sn_hr_core_case Plus any objects derived from these "Derived objects" means custom tables that extend one of those three base tables. The issue we see with…
Glean for Servicenow Workspaces should also include a settings to allow customers to edit the OOTB Search experience. What Tier 0/Tier 1/Tier 2 Support Teams needs does not necessarily coincide with the whole company needs in terms of enterprise search.
Problem: Currently, Glean agent fields are constrained to accept only one type of input: either text, multiple choice answers, or attachments. Users who remember the flexibility of simple prompts, which allowed fields to accommodate both text and attachments simultaneously, find the current limitations frustrating. This…
Is it possible to trigger the Glean Canvas experience as the output for an Agent run? If so, how do you do get the agent to trigger this experience every time it runs?
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