Re: Supported Objects SOW embedded integration works on more than just Incidents.
According to the documentation, it supports:
incident sn_customerservice_case sn_hr_core_case - Plus any objects derived from these
"Derived objects" means custom tables that extend one of those three base tables.
- The issue we see with Interactions and Problem records is that they are not derived from those supported objects—they are separate tables (Problem is a sibling of Incident, both extending Task, but it is not derived from Incident).
FR: Add Interaction and Problem records to record types capable of leveraging Glean embedded Integration on SOW
