Users frequently interact with multiple Glean Assistant or Agent chats tied to high-priority projects, ongoing workflows, and critical investigations. Currently, chats are only sorted chronologically, making it cumbersome to revisit key conversations and continue active issues or recurring tasks. Adding the ability to pin important chats at the top of the sidebar will significantly improve workflow continuity, help users efficiently follow-up on urgent matters, and encourage stronger habits for Glean usage—boosting productivity and overall engagement across cross-functional teams.
