Suggestions for incorporating Glean into new hire onboarding?

Glean is SO helpful for getting up to speed on teams/projects/organizations quickly.

I'm curious to hear from others - how would you recommend incorporating Glean into new hire onboarding processes? What features have you seen help new hires the most? Any best practices you'd suggest a company try?

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Trevor

In general, I've seen Glean used for both sides of the equation.

Team members that need to create/update/maintain onboarding information use Glean to find and summarize Slack threads (or other data sources connected to Glean) to understand what didn't make sense to new hires during their onboarding.

Team members that are onboarding use Glean to get their questions answered quickly and learn about all aspects of the enterprise. Glean enables inquisitive new hires to learn about all of the contextual information surrounding their jobs in addition to the details that they need to learn to get started quickly.

One specific Glean feature that I have seen work well for onboarding is Glean Collections. A Glean Collection can not only contain links to valuable onboarding resources, but it can also contain links to the most valuable Glean Agents to further accelerate team members' work.

April Krukowski

Hi Lauren, I'd upvote everything Trevor offered. At my company we've implemented a second IT onboarding session about 2 weeks after their start date, since they are drinking from the firehose the first week. In that session I go a little more in depth on our collaboration tools, including Glean. Using Glean to ask "who can help me with….?" and explore the org chart is so helpful in those first few weeks.

luanajuryfogel

Hi Lauren - this is a great question. Similar to what April said, we use Glean to help new hires where to go with Slack channels. We have so many people on many different teams with different channels and it’s confusing to understand who to reach out to. We encourage new hires to utilize Glean to locate the right person and channel for their questions.

Aaron

Now that Agents are live, we're creating some onboarding agents tailored to specific roles. This approach allows for a more in-depth onboarding experience based on the requirements, information access, and workflows for each role. Examples could be Engineering Onboarding Assistant, Sales Onboarding Assistant, and any others.

The overall idea is to structure each one in a way that not only improves the onboarding experience, but also increases time-to-effectiveness for each new hire.

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