How to create a support account?

osadmin_CAR

Hi all,

I'm an administrator for a Glean setup, I have a community account, but support tickets for this will likely be going through me.

There is no option to create a support account, and if I try and use my community accounts email and password it says Email address / password combination is incorrect, try again or get a new password. But when I click the get a new password I get no email.

Can I get some assistance with this one to get a support account setup please?

Gleanie Kat

Hi @osadmin_CAR - I reached out directly to you so I can collect some information to get you set up in our support portal. Your Glean account manager can also help get you or other folks at your company that you want to be able to file tickets access to our support portal. Note: we intentionally lock this down as many requests from end users can/should be handled directly by Glean admins. Hope to hear back from you soon!