How has Glean changed your responses to questions from teammates?

Most people probably know about the classic "Let me Google that for you". Similarly, for internal company knowledge, you can "Glean It".

Personally, I think Glean helps elevate conversations because the baseline knowledge going into a conversation is more solid. However, sometimes I wonder if I'm losing out on some opportunities for nurturing personal connections. There's a balance in there somewhere and I'm curious if others have experienced behavioral changes using Glean.

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alisonmccarthy

In my role, I rely on information from many cross-functional partners. I have found with Glean that my constant Slack messages with questions are gone, leaving room for a lot of async work, but also leaving me more open to sharing more creative ideas or approaches. Since we're not discussing projects or work constantly to get updates, we can come together and use our time more thoughtfully.

Charlie Boyden

Glean has dramatically reduced my response time by eliminating many 'let me get back to you' moments with teammates. For instance, during meetings when someone references a specific Slack thread from weeks ago about an API—information I'm familiar with but can't immediately locate—I can quickly search Glean to retrieve the relevant details on the spot. This transforms what would have been action items into immediate answers, making our collaboration more efficient.

Jamie Pierce

Been using Glean for just under 3 years now, and this is such an interesting question. I’m not sure I can pinpoint specific behavioral changes, but I’ve definitely noticed a shift in my own mindset—especially when people approach me with questions.

If someone has access to Glean and still Slacks me before checking it, I usually interpret it one of two ways:

The question isn’t actually that urgent
Or… they’d rather I do the work for them

Unless they’re new or unfamiliar with Glean, it (maybe subconsciously) signals a lack of respect for my time. It’s also made me more mindful of how & when I ask others for help myself—aka, I try not to be that person who interrupts someone's flow when I could’ve just Gleaned it & carried on my merry way.

Jamie Pierce

💯% agree with this! I find the time spent together way more valuable bc we're not just fact finding, we get to actually riff with each other.

Trevor

Agreed.

adis

My behaviour in channels has certainly changed for good. If someone asks me fact questions or things I have already answered sometime before/have docs in place - I know most likely, glean will take care of those.

For DMs - my first question is "did you glean it" for people whose default teammate is not glean.

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