-
Glean Assistant Instruction - 200 Char limit far too small
I need to be able to place guardrails for my organization to safely interact with chat. I've recently learned about the Assistant Instructions feature and started designing instructions to build these guardrails. However, 200 characters is far too small and limits my ability to give specific instructions. Comparatively,…
-
Feature Request: Add OCR support for image-only PDFs in Glean
Current behavior: When a carrier uploads a driver’s statement as a scanned PDF (no text layer), Glean displays the pages but cannot expose selectable text; it returns an error that text is “stored in a non-standard, encoded way” and that OCR is not available. Impact: For arbitration cases, I must quote exact language from…
-
Support .eml and .msg file types in assistant and agent
Glean should accept .eml files as a supported upload type, parse the email body and attachments, and allow the content to be used as context in chat (similar to PDF, Word, and other supported docs). Impact / Use Case Many user workflows involve saved email threads (.eml) that contain critical business context (approvals,…
-
Feature request: Interactive PDF editing in Glean Assistant
We’re really impressed with the new “Edit images in Glean Assistant” capability that lets us annotate specific areas in an image, describe the change in natural language, and generate a new version directly in Glean. This dramatically improves the efficiency and precision of visual creation. If we could do the same thing…
-
Enable ChatGPT projects feature for Glean chats.
ChatGPT projects feature https://help.openai.com/en/articles/10169521-projects-in-chatgpt Organizing chats and contents into groupings of folders would be high value. Imagine we have a specific Agent chat - the user may want to 'save' and carry on a conversation. Right now the chat experience is very linear and difficult…
-
Feature request: Approval step and redaction control for Realtime Voice
We are very interested in using the new Realtime Voice capability with Glean Assistant for our support operations. It is a great feature, and hands-free, real-time conversation would be very valuable in our environment. However, in a support or call center setting, the microphone can easily pick up background conversations…
-
Glean Slack app intermittently does not respond or acknowledge questions when mentioned with @glean.
We are seeing an intermittent issue where the Glean Slack app does not respond at all when invoked with @glean in Slack. In these cases: There is no visible acknowledgement (no “Thinking…” / thread reply / error message). The message appears to be ignored, even after waiting several minutes. Retrying the same prompt…
-
Ideas for Client Success Operations & Enablement
Our company is rolling out Glean soon, and I’d love ideas from others in Client Success Operations roles on how to get the most out of it. I’m a Client Success Operations Manager supporting our Client Success teams (Support, Implementation Consultants, Client Success Managers, Technical Account Managers, and Admin…
-
Surface Embedded Hyperlinks from Documents in Chat and Agents,
When documents contain embedded hyperlinks (e.g., text like "click here" linking to a URL), Glean Chat, Agents, and API/MCP only return the visible text - not the actual URL behind it. Users are told to open the source document and click the link manually. This is a poor experience, especially when: Documentation is full…
-
Canvas performance and reliability when working with large model drafts
Dear Team, I wanted to share some observations and feedback around Glean Canvas performance that I think could be helpful as the feature matures. We've been using Canvas fairly heavily for iterative drafting and refinement of longer documents, and it's genuinely a great fit for that workflow — the inline editing, version…
