Glean should accept .eml files as a supported upload type, parse the email body and attachments, and allow the content to be used as context in chat (similar to PDF, Word, and other supported docs).
Impact / Use Case
- Many user workflows involve saved email threads (.eml) that contain critical business context (approvals, requirements, incident details, etc.).
- Today, users must either:
- Manually convert emails to PDF or another supported format, or
- Rely on Outlook indexing only (which doesn’t help when they have standalone
.eml exports or samples for troubleshooting).
- Supporting
.eml uploads would:- Reduce friction for users who save/export emails from Outlook or other systems.
- Make it easier to share representative email examples with Glean (e.g., for troubleshooting, classification, or analysis in chat).
Request
