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Description Currently, the Glean Agent Assist Lightning component in Salesforce is limited to running agents from the Case object. Customers are requesting the ability to launch and use Glean agents from additional Salesforce objects, such as Voice Call, Messaging Session, or any custom or standard object. The enhancement…
Love seeing the "user names and # of runs" metric, but why did Feedback disappear? We found it very useful to see upvote/downvote %, and even wanted more (would ideally like to see what prompt is getting each rating, and the free form feedback the user might provide with it). Vote for bringing Feedback metric back into…
Can we request a feature for Glean Chat to be able to bookmark or "pin to top" certain chats for easier navigation to important chats?
Ideally I'd like to add salesforce as a Data Source using a Salesforce Integration user license. It's much cheaper and definitely capable of having the permissions required by Glean (through the `Salesforce API Integration`). When setting up the Data Source, I believe that Glean checks for the required permission on the…
Today Glean does not provide an export option for Microsoft PowerPoint presentations. Well that shouldn't stop anyone from creating them with an Agent using PresentationML. A little background on PresentationML Microsoft Office apps file formats are based on OpenXML and can easily be created with some very basic natural…
Hi all, For anyone that has connected ServiceNow to their Glean instance, specifically 'Incidents'. How have you handled work notes for incidents since they are visible for both, the end user and the staff member on the IT team handling the ticket. The end user should not see internal "work" notes but since ServiceNow just…
It would be great could include additional tables from Service-Now that are relevant to end users' requests and assigned assets: sc_req_item: Although Glean does crawl in the sc_request table, more relevant data to the request resides in the sc_req_item table since it contains more details about each individual requested…
Wanted to share how I used Glean Chat to debug an error in a JSON file
Summary Request for per-site SharePoint look‑back controls so admins can set site‑level windows (e.g., “Site A = 1‑year” and “Site B = all‑time”), rather than a single global time restriction for all sites. Problem statement A single global time restriction does not work because different sites have different retention,…
Summary We’re requesting a way to prioritize file deletions, file movements, and file permission changes ahead of new/updated content during crawling and indexing, with a configurable, per-tenant policy and admin-facing ETA visibility for when these changes will be reflected in Glean. Problem statement Organizations need a…
Create an Idea post and tag it Feedback and Ideas so the community can upvote and our product team can prioritize it.
