I would like to request an improvement to how Glean Insights handles data for users who have left the company (i.e., whose accounts have been deprovisioned).
As far as I understand, the current behavior is:
- In the OVERVIEW section of Insights, metrics for deprovisioned / departed users are completely excluded
- In CSV exports, rows for users who have been deprovisioned are also excluded
Because of this behavior, we are facing the following issues:
- When we try to analyze historical active user rate trends, the users who were active at that time but have since left the company are missing from the data
- Similarly, when we want to analyze per-user action counts or usage patterns over time, data for former employees is dropped, which leads to:
- Mismatches with past reports we previously exported
- Underestimation of usage for certain historical periods
Our request is that historical data for users should be preserved and remain available in Insights and CSV exports, even after those users have been deprovisioned or have left the company.
For example, it would already be very helpful if:
- There were a UI filter to include / exclude deprovisioned users
- Or an export option such as “Include deprovisioned accounts” when generating CSV files
When evaluating the long-term impact of Glean within an organization, it is crucial to have complete and accurate historical data, including the usage of employees who have since left. If all data for deprovisioned users is excluded from Insights, it becomes difficult to correctly analyze long-term KPIs and measure the true business impact of Glean.
For these reasons, we would greatly appreciate it if you could consider adding an option to retain and analyze historical data for deprovisioned / departed users in Glean Insights and CSV exports.
