When a user upvotes or downvotes a Glean response, the current notification email alerts the content owner but does not specify why the feedback was given. Adding the feedback type or category ( Like chat assistant or agent name) directly in the email would make these notifications far more actionable.
Helps content owners and admins quickly understand the nature of the feedback
•Enables faster triage and quality improvement, especially for teams monitoring response accuracy or knowledge freshness.
•Reduces friction by allowing corrective action to start directly from the email (e.g., updating a doc or retraining an agent).
