Summary
We are requesting an update to the Glean Zoom connector to support the ingestion of AI Summary (AI Companion) transcripts. currently, the connector appears limited to transcripts generated solely from cloud screen recordings, which excludes a significant portion of our meeting data.
Problem / Justification
The current Glean Zoom connector is not usable for our team because it does not retrieve AI Summary transcripts or meeting transcripts unless a screen recording is actively turned on.
- Workflow Mismatch: Most of our meetings do not utilize the screen recording functionality; instead, we rely on Zoom's AI Summary features.
- Data Loss: Because the connector restricts ingestion to recorded meetings, any meeting that uses only the AI Companion for notes/transcripts is invisible to Glean.
- Timeline Concerns: We understand that AI Summary transcript support may be estimated for Q4, but this gap is currently hindering adoption and utility for our team. (FR-2434, but wanted to validate you will be using below endpoint?)
Proposed Solution
We believe this limitation stems from Glean indexing an older Zoom API endpoint that provides only cloud recording transcripts. Zoom has released a newer endpoint that provides access to both cloud recording and AI Companion transcripts.
We propose updating the connector to utilize the following Zoom API endpoint:GET /meetings/{meetingId}/transcript
According to Zoom's documentation, this endpoint supports retrieving the broader set of transcript data we require.
Benefits
- Increased Coverage: Ensures Glean can index the majority of meetings that rely on AI summaries rather than full video recordings.
- Improved Usability: Unblocks teams that strictly use Zoom AI Companion for documentation.
- Technical Alignment: Aligns the Glean connector with the most current Zoom API capabilities.
Relevant Context
