Currently, when users send a direct message to the Glean app in Slack, there can be a delay before Glean responds with an answer. During this time, there is no visible indication that Glean has received the request or has started processing it. This can make the app feel unresponsive and may lead users to re‑prompt or assume something is broken.
Requested enhancement
Add an immediate “working on it” indicator when a user sends a DM to the Glean app in Slack, for example:
- A short, automatic acknowledgement message in the DM (e.g., “Got it, I’m working on this now…”), and/or
- An automatic reaction (for example 👀) on the user’s message to indicate Glean has received it and is processing.
A lightweight visual indicator would:
- Make Glean feel more responsive and trustworthy in Slack.
- Reduce duplicate prompts and confusion during periods of higher latency.
- Align Glean’s Slack UX with user expectations from other chatbots that show typing / “thinking” states.
