Pick a topic to dive in and start chatting with peers and Glean employees.
This is one of the most important questions in any enterprise AI rollout. Short version: Glean is designed so AI works inside your existing access controls, not around them. Search, Assistant, and Agents all enforce source-system permissions, so users only see what they are already allowed to access in the original app.…
We’d like the ability to disable or hide the Glean “Draft a response…” icon from the Zendesk compose box without disabling the full Glean Zendesk app. Today, unpinning or disabling the “Draft a response…” agent in Glean only affects which agents appear on the Glean app home page. It does not remove the Glean icon from the…
In Personalization, Glean tells me about myself and my role, projects, etc. This is not editable. It would be great if our company could create personas for different roles (Enterprise Lead, Marketing Product, Sales Manager) and upload them here as another data point for who the user is.
Auto Agents have an "Auto" option in the LLM setting that "selects the best model". I am curious how this works. Does this setting actually dynamically route to the best model for the job (ex: Claude for engineering questions) or Glean global decide which model is the best for auto agents in general and it will always…
What is everyone doing for their own Customer 360 agents? We built a pretty robust agent that is looking at 8 different sources and is branching dependent on Client Status of Implementing or Live. What has everyone else done here? Do you find consistency in answers? What are best practices you have implementing for this?
I am trying to set up a Tines automation to automatically extract Glean Usage data out to a Google Sheet, using the Insights API. However, I am receiving a 404 error message where the Insights API endpoint doesn't appear to be available on our Glean instance. Can you advise? Are there alternative approaches? The objective…
Users frequently interact with multiple Glean Assistant or Agent chats tied to high-priority projects, ongoing workflows, and critical investigations. Currently, chats are only sorted chronologically, making it cumbersome to revisit key conversations and continue active issues or recurring tasks. Adding the ability to pin…
Today Glean does not provide an export option for Microsoft PowerPoint presentations. Well that shouldn't stop anyone from creating them with an Agent using PresentationML. A little background on PresentationML Microsoft Office apps file formats are based on OpenXML and can easily be created with some very basic natural…
Issue Description Glean has a collection feature in which users can create a collection of sources like files, folders, documents, URLs. Currently this Collection cannot be used as Knowledge source in Chat Assistant. E.g. you can try copy or browse the recent collection and try link it in Chat interface but Response is…
As glean is switching to slack RTS to facilitate getting latest content and abiding to salesforce's data policy every user has to authorize the glean application to read the slack content they have access to. This works great but for custom UIs/embedded glean instances the user still gets redirected to the glean instance…
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