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Chat Trigger, but remove open, free-form text field
Can agent builders have the option to remove the open text box on a "chat" trigger step, and ONLY use conversation starters with the [[ ]] variable placeholder function? We want to use this to create a controled user experience where they have different "forms" to select from but no free form way to prompt the agent. More…
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Has anyone written a custom connector to ingest data from common sales tools into Glean?
We have made use of many of Glean's available prebuilt data connectors like Slack, Jira, Asana, Miro, and Google Workspace. We see value in connecting some of our core sales tools like Chorus, Gainsight, Outreach, and LinkedIn Navigator, but there are no prebuilt Glean connectors for these applications. We are…
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Automatically Update Salesforce Opps with Glean Agents
Hello Glean Community, I'm Harry, an Account Executive here at Glean. I recently ran an Agent workshop, and I wanted to drop a post to go in depth on the Agent that I went through on one of those sessions, and provide detailed instructions on how you all can recreate it. This Agent came about when my team had a Hackathon…
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Is it possible to have an agent run automatically after a call happens (call recording in Gong)
Goal: Every 1st call runs through our Glean 1st Call Agent automatically and gets a score Is this possible? We record calls in Gong and only want the "1st Call" to trigger the flow. The ideal state would be: Rep has call with prospect > Gong call analyzed > Glean Agent triggered from Gong Call processing > Call score…
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Report on prompts and search terms used
The biggest ask from our internal partners is around metrics. Can we get the ability to report on the different prompts submitted to a particular agent, as well as the different queries submitted across general chat/search for a given timeframe? Not necessarily tied to users, as I realize that could pose privacy issues.…
