Description:
Allow administrators to configure or request a higher frequency for Zoom transcript ingestion in Glean, reducing the delay between when a transcript is available in Zoom and when it is indexed and accessible in Glean. This feature would support use cases where near real-time access to meeting transcripts is essential, such as automated meeting summarization, action item extraction, and time-sensitive decision-making. The solution should be designed to balance API rate limits and system performance, potentially offering options for global or per-tenant configuration, or an “on-demand” fetch capability for critical meetings.
Customer Use Case(s):
- Users rely on Glean Agents to summarize recurring Zoom meetings based on the meeting transcript.
- There is a significant delay (up to one hour) between when a transcript becomes available in Zoom and when it is ingested by Glean, causing the Agent to report the transcript as unavailable even though it is visible in Zoom.
- This is especially problematic for time-sensitive workflows where immediate access to meeting transcripts is critical for productivity and follow-up actions. 4
Business Impact:
- Delayed transcript ingestion disrupts workflows that depend on timely meeting summaries, action items, and knowledge sharing.
- Leads to user frustration, reduced trust in Glean’s automation capabilities, and increased support requests.
- Addressing this gap would improve customer satisfaction, reduce support escalations, and enhance Glean’s competitive positioning for organizations that rely on rapid meeting knowledge turnaround.
