Throwing an idea out there to see if anyone else has run into this.
We had a user search in Glean and (correctly) find an old sensitive email (a disciplinary complaint) he’d sent to HR. No permissions issue—it was his email—but it sparked a good question:
Outlook lets you mark emails as Normal, Personal, Private, or Confidential. Most people don’t use those settings, but technically they exist.
Is there any way for Glean to recognize those sensitivity labels and not index emails marked Private or Confidential? (Could also be a scenario where the emails are still indexed, but hidden from results)
Right now, it’s all-or-nothing: you’re either in the exclusion group (meaning none of your Outlook mailbox gets indexed), or everything gets indexed. There’s no middle ground where someone’s mailbox is indexed except a few sensitive messages.
It would be awesome if Glean could treat those Outlook sensitivity types as signals to exclude certain messages from search. That way, we could actually recommend that setting to users who occasionally need to send sensitive emails but still want the rest of their inbox indexed.
Curious if this is technically feasible or if anyone is also interested in something similar.
*As a note, I’m aware Glean Protect allows admins to exclude specific docs from the index. That doesn’t scale for this use case, since we’d want something that applies automatically to future emails based on what the user deems private or confidential.
